At Axximum Infosolutions Pvt. Ltd., we are committed to providing high-quality cybersecurity training and a smooth learning experience. We encourage every student to review the course details carefully before making a purchase.

This Refund and Returns Policy explains when a refund may be available and how refund requests are handled.

1. Course Purchases

Our courses are delivered digitally through online learning platforms or classroom access. Since digital products become available immediately after enrollment, refunds are only offered under the conditions mentioned below.

2. Refund Eligibility

You may be eligible for a refund in the following cases:

Full Refund

A full refund may be provided if:

• Your refund request is submitted before you receive access to the course materials or learning portal.
• Your enrollment is cancelled by Axximum Infosolutions Pvt. Ltd. before the course begins.

Partial Refund

A partial refund may be considered in the following situations:

Technical Problems

If you cannot access the course due to a verified technical issue from our side, and our support team is unable to resolve the problem within 2 business days, we may issue a refund based on the unused portion of the course.

Exceptional Circumstances

In rare situations such as serious medical emergencies or other genuine unforeseen events, we may review your refund request individually. Supporting documents may be required before a decision is made.

3. Non-Refundable Cases

Refunds will generally not be approved in the following situations:

• You have already accessed or completed a significant portion of the course.
• You changed your mind after purchasing.
• You found the course different from your personal expectations.
• You did not have enough time to complete the course.
• You purchased the wrong course by mistake.
• You failed to attend live sessions or complete assignments.
• Your account was suspended due to violation of our Terms and Conditions.

4. How to Request a Refund

If you believe you qualify for a refund, please contact us within 14 days from the date of purchase.

Please include the following information:

• Full Name
• Registered Email Address
• Course Name
• Purchase Date
• Payment Reference or Transaction ID
• Reason for the refund request

5. Contact Details

You can submit your refund request through:

Email: inquiry@axximuminfosolutions.com

Phone: +91 93211 52017

Our support team will guide you through the refund process.

6. Refund Review Process

Once we receive your request:

• We will review your application within 5 business days.
• We may contact you if additional information is required.
• You will receive an email informing you whether your request has been approved or declined.

7. Refund Processing Time

If your refund is approved:

• The refund will be processed using the same payment method used for the original purchase.
• Depending on your bank or payment provider, the amount may take 3 to 7 business days to appear in your account.

Please note that processing times may vary between payment providers.

8. Course Cancellation by Axximum Infosolutions

If we cancel a course due to unforeseen circumstances or operational reasons, enrolled students will receive either:

• A full refund, or
• The option to transfer to another available batch or course of equal value.

9. Changes to This Policy

Axximum Infosolutions Pvt. Ltd. reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be published on this page along with the updated effective date.

10. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Axximum Infosolutions Pvt. Ltd.

Email: inquiry@axximuminfosolutions.com

Phone: +91 93211 52017

We value every learner and strive to provide fair, transparent, and timely support for all refund-related requests.